8 THINGS TO KNOW ABOUT ITIL

 

ITIL is used in small and large organizations around the world. According to ITSM Transition, some of these companies include British Airways, Disney, Visa, and Microsoft. ITIL can help improve the way people work, how they can increase their efficiency and ensure that services are state-of-the-art. Whether you are new to your career, a manager or a business owner, the following useful ITIL concepts should be considered:

1. ITIL is not the same as project management

ITIL focuses on providing best practice IT services that help clients, while project management focuses only on the project itself and on meeting client expectations and stakeholder needs.

2. You can study ITIL anywhere

Not only are there classroom courses available all over the world, but you can learn at your own pace and earn certification anywhere and anytime with specially designed online learning courses like these.

3. ITIL improves communication

The ITIL framework encourages companies to use a circular process that helps ensure IT systems are properly understood across the business. It involves all employees and creates transparent communication so that everyone knows what work is required of them, and when.

4. ITIL is not a tool

ITIL is not really a tool, but provides a clear set of frameworks for planning, designing and delivering IT services with the business in mind. There are no checkboxes to follow, just a guide to encourage best practices which may vary depending on the size and type of industry in which the company belongs.

5. There are free training materials and downloads

If you want to get a feel for what it is like to get an ITIL qualification, or if you've decided to study for an ITIL exam, members of the ITSM community have uploaded old exams, materials training, quizzes and downloadable resources. You can find a few for free here.

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6. You can implement ITIL in stages

Many companies introduce ITIL in stages over a period of time, so that the organization can tailor the process to exactly the type of business. There are also no rules stating that the company must integrate the entire ITIL model.

7. ITIL is suitable for all levels of employees

ITIL training is not reserved for people in managerial or managerial positions. It can actually deliver benefits to all levels, including new hires, customer service staff, IT professionals, and managers. ITIL empowers employees to become more efficient and improves the productivity of operations. The qualification levels that we currently offer are described below.

8. There are five qualification levels

There are five levels of ITIL qualifications that can be achieved:

ITIL Foundation - The basics of the ITIL framework in one training course and one exam. This course is suitable for beginners to develop their knowledge of the fundamentals of ITSM and is available as an online or classroom learning course.

ITIL Practitioner - Available for those who are already ITIL Foundation qualified. The ITIL Practitioner Classroom Course and Exam helps you apply ITSM concepts to improve service.

ITIL Intermediate - The ITIL Intermediate course is divided into two categories, Service Lifecycle and Service Capability, and can help you demonstrate high levels of IT proficiency.

ITIL Expert - After completing all of the above ITIL modules, you will receive the ITIL Expert certificate.

ITIL Master - To be eligible for the ITIL Master, you must have reached the ITIL Expert level in addition to working in IT Service Management for at least five years.

Location: Australia

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