8 THINGS TO KNOW ABOUT ITIL
ITIL is used in small and large organizations around the world. According to ITSM Transition, some of these companies include British Airways, Disney, Visa, and Microsoft. ITIL can help improve the way people work, how they can increase their efficiency and ensure that services are state-of-the-art. Whether you are new to your career, a manager or a business owner, the following useful ITIL concepts should be considered: 1. ITIL is not the same as project management ITIL focuses on providing best practice IT services that help clients, while project management focuses only on the project itself and on meeting client expectations and stakeholder needs. 2. You can study ITIL anywhere Not only are there classroom courses available all over the world, but you can learn at your own pace and earn certification anywhere and anytime with specially designed online learning courses like these. 3. ITIL improves communication The ITIL framework encourages companies to use a circu...
